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Sky FAQs

What if I can't get a MAC code?

Most broadband providers issue MAC codes. But if you receive your broadband from one of the few providers that doesn't, you need to contact them and cancel the broadband on your phone line. You'll need to do the same if your broadband is provided through an 'LLU' broadband network. It can take up to five days for your existing broadband to be cancelled, and another five days for BT's database - which we use for reference - to be updated. So, once you've cancelled your existing broadband, it may take up to 10 days in total for your Sky Broadband to go live.

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Sky TV

Digital TV from Sky means great entertainment, from documentaries to kids' programmes, music, news and much, much more. Choose Sky+ or Sky+HD and you need never miss a thing!

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Sky Talk

With free UK landline calls, Sky Talk won 7 out of 11 USwitch awards in 2008 – as voted by you! Benefits include free UK and evening landline calls, and a whole lot more.

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Sky Broadband

Sky TV customers can enjoy truly unlimited usage with download speeds of up to 16MB (depending on location) with Sky Broadband Unlimited. There's a range of great broadband products to suit everyone, all including a wireless router as standard.

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