Sky FAQs

Select a question from the list below to view the answer.

• Why should I choose Sky as my digital TV provider?

• I already have Sky. Does that mean I have digital TV?

• How is Sky installed?

• What are the benefits of going digital?

• What channels will I get with digital TV?

• I can't receive channel Five. Will I be able to receive digital?

• What does a standard Sky TV setup involve?

• Do I receive any equipment in the post?

• How should I prepare for my Sky TV setup?

• How will I know when the engineer will arrive?

• How do I build my Sky TV package?

• What do I get with the Variety Pack?

• What do I get with the Knowledge Pack?

• What do I get with the Style & Culture Pack?

• What do I get with the News & Events Pack?

• What do I get with the Children's Pack?

• What do I get with the Music Pack?

• Will I receive any other channels?

• How many Packs can I take?

• Can I change my Entertainment Packs selection?

• How do I watch Sky Sports with Sky TV?

• What sports channels can you get with Sky?

• How do I watch Sky Movies with Sky TV?

• What movies channels can you get with Sky?

• What is the Sky Movies 1 option?

• What is the Sky Movies 2 option?

• What is the Sky Sports 1 option?

• What is the Sky Sports 2 option?

• Can I watch Sky Sports in high definition?

• What is high definition?

• What is Sky+HD?

• How can I watch TV in high definition with Sky?

• How does the HD Pack work?

• What is Sky TV?

• What is the standard Sky box?

• Can I just have Sky TV, or do I have to have Phone and/or Broadband too?

• What is a Sky box?

• Is the box difficult to use?

• How do I find what I want to watch?

• Tell me more about parental controls?

• Can I record, store and playback programmes on my Sky box?

• What does the Sky box look like?

• How will the Sky box connect to my TV?

• How will my Sky box be set up?

• How long will a standard installation take?

• Will I need to have a mini-dish set up?

• What is Sky+?

• Is it difficult to use?

• How much is the Sky+ subscription?

• Can I still use a DVD player with my TV if I have a Sky+ box?

• Can I have Sky+ in more than one room?

• Can I just have Sky+ TV, or do I have to have Phone and/or Broadband too?

• What is Sky+HD?

• How many programmes can I record on my Sky+ box?

• What happens if my favourite shows are on at the same time?

• What if I forget to record an episode of my favourite show?

• How do I record using Sky+ Box?

• How do I use Sky+ Remote Record?

• How do I watch programmes I've recorded with Sky+?

• How do I pause and rewind live TV?

• Can I stop what I have recorded from being viewed or deleted?

• What is a Sky+ box?

• What does the Sky+ box look like?

• Will I be able to record programmes in HD?

• Do I need to pay for Sky+ functionality?

• How will the Sky+ box connect to my TV?

• What is HD?

• How does HD TV work?

• What does 'HD ready' mean?

• How do I know if my TV is HD ready?

• I have an HD ready TV. Will I automatically be able to watch HD programmes?

• I've heard there are different HD formats. What's the difference between them?

• Will the 1080i or 1080p format produce a better picture than 720p?

• What is Sky+HD?

• Why should I choose Sky+HD as my HD provider?

• What format will Sky's HD channels broadcast in?

• How can I get Dolby Digital 5.1 surround sound with HD?

• What HD channels can I watch?

• Will I need to subscribe to Sky TV or the HD Pack to watch all the HD channels?

• Will all the programmes on Sky's HD channels be in high definition?

• How do I know which channels broadcast programmes in HD?

• Can I watch TV shows on demand?

• What is a Sky+HD box?

• What does the Sky+HD box look like?

• I already have a Sky+ box. Will I need to buy a Sky+HD box?

• Will I be able to record programmes in HD?

• Do I need to pay for Sky+ functionality?

• What kind of TV do I need to receive Sky+HD?

• How will the Sky+HD box connect to my TV?

• Does Sky+HD box have one or two HDMI connectors?

• How many programmes can a Sky+HD box store?

• What do I need to get Sky TV?

• I already have digital TV with another provider – how do I switch?

• How long will a standard installation take?

• How will my Sky box be set up?

• I am new to Sky. How will my Sky+ box be set up?

• I am new to Sky. How will my Sky+HD box be installed?

• I am already a Sky TV customer. How will my Sky+HD box be installed?

• Will I need to have a new mini-dish set up for Sky+?

• Will I need to have a new minidish set up for Sky+HD?

• What is Sky Multiroom?

• How Does Sky Multiroom Work?

• What are the set-up requirements for Sky Multiroom?

• Which programmes can I watch on Sky Multiroom?

• Where is Sky Multiroom available?

• Where in the home can I install Sky Multiroom?

• Do I need to have more than one Sky dish on the outside of my house?

• Which programmes can I watch on Sky Multiroom?

• How is my bill calculated?

• Do I need a BT telephone line to get Sky broadband?

• Will I need to buy a new computer to get wireless broadband with Sky?

• What kind of computer do I need for Sky broadband?

• I have provided Sky with a MAC code. How long do I have to wait for Sky broadband?

• Can I set up Sky Broadband myself?

• Is Sky broadband compatible with Windows Vista?

• What are the Apple Macintosh requirements for Sky broadband?

• What is Sky Broadband?

• What are my Sky Broadband options?

• Why are some Sky Broadband products only available in certain areas?

• What is Sky Broadband Base?

• What is Sky Broadband Everyday?

• What is Sky Broadband Unlimited?

• What is Sky Broadband Connect?

• Why are some Sky Broadband products only available in certain areas?

• Can I get Sky Broadband on its own?

• What do I need to get Sky Broadband?

• What kind of computer do I need for Sky Broadband?

• Is there a minimum contract length?

• Is there a minimum contract length?

• Can I set up Sky Broadband myself?

• Why do you ask for my telephone number when I'm ordering Sky?

• Can I use Sky Broadband for my business?

• What is a wireless router?

• What is the range of wireless broadband?

• Will I need to buy a new computer to get wireless broadband?

• How many computers can I connect to the Sky wireless router?

• How will free McAfee internet security keep me and my family safe online?

• Which free McAfee product will I receive?

• How many email addresses do I get?

• Does Sky Broadband offer parental controls?

• Is Sky Broadband compatible with Windows Vista?

• What are the Apple Macintosh system requirements for Sky Broadband?

• Can I switch to Sky from another broadband provider?

• What if I can't get a MAC code?

• What is LLU?

• Do I need a BT telephone line?

• I have provided Sky with a MAC code. How long do I have to wait for Sky Broadband?

• What if I'm currently in the middle of a contract with another broadband provider?

• What is a MAC code?

• When should I request a MAC code?

• How do I request a MAC code from my broadband provider?

• What if I'm a Cable / Virgin Media customer?

• What if I can't get a MAC code?

• I have provided Sky with a MAC code. How long do I have to wait for Sky Broadband?

• What do I do if I have technical difficulties?

• What do I do if I move home?

• What's involved in setting up Sky Talk and Sky Talk Line Rental?

• I don't have a BT compatible line. What should I do?

• What are the BT costs?

• What is Sky Talk?

• What is Sky Talk Freetime?

• How will Freetime save me money?

• What is Sky Talk Unlimited?

• How will Sky Talk Unlimited save me money?

• Can I get Sky Talk on its own?

• What do I need to get Sky Talk?

• What is Sky Talk Line rental?

• What does Sky Talk Line rental cost?

• What services do I get with Sky Line Rental?

• Can I keep my current number?

• Is there a minimum contract length?

• Can I get Sky Talk Line Rental in my area?